Contact information
Thank you for visiting Velmont Club.
If you need general information, support, or assistance related to a purchase, please use the contact information below.
1. Customer Support
For any questions or assistance, including:
Products and store information
Website navigation
Order status
Shipping or delivery
Delays
Returns and refunds
Product issues
Please contact our support team at:
This is our official support channel. When contacting us regarding a specific order, please include your order number and, where applicable, photos or supporting documentation, so we can review and resolve your request as quickly as possible. We resolve the vast majority of customer inquiries directly through this channel.
2. Business Address
VELMONT CLUB LLC
20 Hudson Yards
New York, NY 10001
United States
This address is not a customer service location and is not a return address. Please do not send returns to this address unless instructed by our support team.
3. Service Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday: 10:00 AM – 4:00 PM ET
Sunday: Closed